Terms and Conditions
Office Hours:
Monday – Thursday: 8:00am – 5:00pm, Friday: 8:00am – 3:30pm
Contact Details
Orders - Haley Hendricks e-mail: orders@health-connection.co.za 
Accounts - Samantha Bruyns e-mail: debtors@health-connection.co.za
Technical Queries - Jeanita de Pomeroy-Legg e-mail: jeanita@health-connection.co.za
Visit our website: www.health-connection.co.za
  • Please note only retail or catering businesses qualify for wholesale prices.
  • Prices are subject to change without notice, mainly due to fluctuating exchange rates
  • Prices exclude VAT
  • ** Denotes a VAT zero rated item on the wholesale price list.
Payment Terms
  • Please note all orders must be paid for and Proof of Payment sent through, before dispatch.
  • No stock will be released on overdue accounts.
  • Health Connection prefers payment via EFT. Payments by cash deposit will attract a 2% surcharge to cover the extra bank fees.
Export Customers (outside RSA)
Customers outside of RSA borders are responsible for i) ensuring products meet requirements of their market, ii) handling cross border shipment and associated paperwork and regulatory compliance.
Deliveries and Minimum Order Quantities
  • Please allow 2-3 days for your order to be processed, plus 2-4 days for delivery, depending on location.  
  • Minimum order for delivery in South Africa at wholesale prices is R1,000 ex VAT. The minimum order quantity for export orders is R2,000 ex VAT. The increased amount for export is to cover bank forex fees.  
  • Delivery within South Africa (to major cities and towns) is free for orders above R1,000 ex VAT. Deliveries to customers outside RSA borders need to be arranged and paid for by the customer.  
  • Deliveries to outlying or remote areas within South Africa may attract an extra delivery charge for the customers account.  
Goods Returned Policy
  • Stoneground flours and wheat germ must be stored in the refrigerator and we will not accept any liability for damages caused due to the goods not stored according to storage instructions.  
  • If the goods are damaged in transit, you need to inform us within 5 days of receipt of the goods. For any defect in the goods, you also need to inform us within 5 days of noticing the defect, in order to limit any further damages.  
  • In the case of damaged or defective goods, we may require you to return the goods to us at our cost for quality control purposes.  
  • If you want to cancel an order and return the goods in their original condition you may do so within 2 weeks of receiving the goods, Health Connection Wholefoods will charge you a 15% handling charge plus transport charges.  
  • We guarantee our goods to be free from defects for 6 months from date of delivery and will replace unopened goods found to be contaminated within that period. However, the goods listed in annexure "A" have a short shelf life and accordingly we can warrant against defects for a period of 2 months from date of delivery.  
  • Please note that the relevant invoice number must accompany any claim for credit.  
  • We do not accept expired stock back for any reason. It is therefore your responsibility to ensure that you use the goods before the expiry date.
Annexure "A" - Goods with a short shelf life  
Health Connection Wholefoods - Digestive Bran 500g, Wheatgerm 500g
Health Connection may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by Health Connection Wholefoods (Pty) Ltd based in South Africa

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